Support
Support
One place for everything we publish. A person reads every message, and we reply within two business days.
Contact us
Use the contact form — it reaches us directly and you get a reference number for follow-up. English or Korean is fine.
Checklist
What to include
These four lines let us reproduce almost any issue on the first try:
- The app name, and its version (usually in the app's Settings or About screen).
- Your device model and Android version.
- What you did, what you expected, and what happened instead.
- A screenshot or screen recording, if the problem is visible.
FAQ
Common questions
How long does a reply take?
Within two business days. Louisville and Seoul cover different time zones, so a message sent overnight is usually read the same day.
I was charged and want a refund.
Purchases in our apps are processed by Google Play, not by us. Refunds are requested through Google Play — open play.google.com/store/account, find the order, and choose Report a problem. If Google declines and you believe the charge was our error, send us a message and we will look into it.
How do I delete my data?
See the data deletion page. It explains exactly what we hold, what gets deleted, and how long it takes.
Can I report a security issue?
Yes, and we would be grateful. Use the contact form, choose "Report a problem", and please give us a reasonable window to fix the issue before disclosing it publicly.
Do you take business enquiries?
Yes — choose "Propose a collaboration" on the contact form. Partnerships, publishing and press all reach the same place.
Documents